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privacy policy , terms and cond, conditions & safeguarding polict

By engaging with the occupational therapist services you agree to the latest version of the terms and conditions it is your responsibility to regularly check this document and inform the therapist if you do not agree to the terms

privacy policy

The terms and conditions for Occupational Therapy are designed to ensure that all clients receive the highest quality of service. I strive to provide safe, ethical, and effective therapy to all of my clients. I reserve the right to refuse service to any client who fails to comply with our terms and conditions. All clients must review and accept our terms and conditions before beginning therapy. I reserve the right to modify these terms and conditions at any time without prior notice.

Last updated 14th September 2023:


Navigate Neurodiverity Occupational Therapy provides services to clients aged 18 years and over. By using the services, you agree to the following terms and conditions:


‘The therapist’ refers to Alexandra Lawrence, Occupational Therapist. ‘The client’ refers to yourself, the service user.


The therapist reserves the right to refuse service to any client for any reason.


The therapist refrains from providing services to clients who are classified as 'High risk' for suicide.


In the event that a client reveals any history of suicide attempts within the past 3 months or a significant history of suicide attempts that the client's GP is not aware of, the therapist will promptly communicate with the client's GP to inform them.


If a client discloses current suicidal thoughts with the intention to act on them the therapist will inform the local safeguarding authority and call the emergency services. 


All services provided are for educational, informational, and therapeutic purposes only and are not a substitute for medical advice.


The therapist is not liable for any damages or losses arising from using our services.


Payment for services is due at least 24hrs before the appointment time.


The therapist reserves the right to modify or discontinue services at any time without notice.


The therapist reserves the right to change the terms and conditions at any time.


All sessions must be conducted via a video conferencing platform.


The client must provide a valid email address and contact information and inform the provider if they need to update them as soon as possible.


All sessions are confidential and will not be shared with any third parties.


The client is responsible for their own physical and mental health.


The therapist reserves the right to terminate a session at any time.

The client understands that the therapeutic relationship is for the purpose of therapy only and should not extend to personal relationships or social interactions outside of the therapy sessions.


By using these services, the client agrees to be bound by the most recent version of our terms and conditions.


Data Protection:

Please be aware that by signing and returning this form, you are allowing me to keep and process your data securely (Alexandra Lawrence, Independent Occupational Therapist). This information is solely kept so that I can provide occupational therapy services to you (the client) and so that we can communicate more easily. As part of your individualised therapy, I will also maintain notes on our interactions and summaries of each session. Upon written or verbal request, copies of this may be given to you within one month.

All personal data will be deleted immediately after you terminate your sessions with the therapist. If you do not inform the therapist of you terminating your sessions, all stored data will be deleted within 3 months of no contact from the client.


The therapist holds the personal data when the client has given clear consent for the therapist to process the client’s personal data for a specific purpose, to provide you with occupational therapy services.


All personal data will be collected via you filling out forms, emails, questionnaires or verbally during the therapy sessions; these will be recorded as notes.


There are mandatory exceptions for the privacy and personal data protection legislation that give the Therapist the right or duty to disclose my (the client's) confidential information in accordance with safeguarding procedures, and they include but are not limited to situations such as;


Concerns about a risk of harm to yourself (the client) or others


When sharing information is necessary to facilitate client care across multiple providers


Requests from law enforcement and government agencies


The client can request access to, or correction of, or deletion of, their data via email.


The client can complain to the ICO using this phone number: 0303 123 1113.


The client will be asked to update their personal information every three months.


All data is kept securely within a two-factor verified cloud drive or clinic management software on a password-protected laptop only accessed by the therapist.


Right to withdraw:
Both you (the client) and me (the therapist) can suspend or stop services at any time if further intervention is not in your (the service user's) or my best interests (therapist).
You have the right to withdraw consent for therapy and/or data storage at any time. If you withdraw consent, then all personal data will be destroyed, and all future appointments will be cancelled.


Video calls:
Appointments are available exclusively via video call. It's crucial to remember that no internet communication method is completely secure. Online communication methods vary in terms of security. I have taken precautions to ensure that email correspondence is two-factor authenticated and password-protected.

It is impossible to ensure the security of information sent via third-party service providers like Facebook, Skype, Zoom, and Google. Due to this, please do not provide any identifying, personal, or private information by social media or instant chat but rather solely via email to navigateneurodiversityot@gmail.com

Sometimes technical problems may be encountered, such as poor internet connection; if this cannot be solved during the appointment, a new appointment will be arranged.


Cancellation Policy:
After the client has attended their free discovery call, and paid for their first therapy appointment; if the client then cancels this therapy appointment and does not wish to reschedule, the session payment will be charged as an admin fee.

If the client does not attend their appointment without notifying the therapist before the appointed starting time, or if the client cancels their appointment without rescheduling, the client's payment will not be refunded, and the therapist will require a new payment for any further appointments.

If you need to rearrange your appointment, please get in touch with the therapist via email as soon as possible. I understand that sometimes life events happen. Therefore you may re-schedule your appointment. Please do this more than 24hrs before your appointment. If you reschedule less than 24hrs before the appointment, your session payment will be charged as an admin fee.

If the client needs to re-arrange their appointment, please contact the therapist via email as soon as possible. Please aim to do this more than 24hrs before your appointment. If you do not attend your appointment without notifying the therapist 24hrs in advance of your appointment, your session payment will be charged as an admin fee.
Your appointment will be cancelled if you are more than 15 minutes late without informing the therapist.

If you fail to pay for any sessions within the allotted period of one month from the session date, then the therapist may utilise debt collection services. In this case, you, the client, will be responsible for covering the cost of debt collection on top of the monies owed for therapy sessions.

 

 

 

 

PRIVACY POLICY 

 

Navigate Neurodiversity OT . com Cookie and  Privacy Policy

This privacy statement seeks to tell you about how Navigate Neurodiversity OT collects and manages your personal data, including any information you supply to us directly or by completing a referral form or making an enquiry via our website.

When we collect or handle personal data about you, it is critical that you read our privacy policy so that you are completely informed of how and why we are using your data. This privacy policy supplements and does not supersede other warnings and privacy policies.

This privacy policy applies between you, the User of this Product/Service/Website and alexandra lawrence. The owner and provider of this Product/Service/Website is alexandra lawrence, a sole trader. alexandra lawrence is a data controller, with ICO registration number ZB525759, and takes the privacy of your information very seriously. This privacy policy applies to my use of all Data collected by me or provided by you in relation to your use of my Product/Service/Website. 

definitions:

Data :collectively all information that you submit to alexandra lawrence via the Website. This definition incorporates, where applicable, the definitions provided in the UK GDPR. 

 

cookies: Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies). 

UK GDPR: UK GDPR means Regulation (EU) 2016/679 General Data Protection Regulation as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 and amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019. 

“I” and “Me”  alexandra lawrence. 

UK and EU Cookie Law:  the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

User or you: any third party that accesses the Website and is not either (i) employed by alexandra lawrence and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to alexandra lawrence and accessing the Website in connection with the provision of such services. 

Website: the website at www.navigateneurodiversityot.com

If you have any questions about this privacy policy or our privacy practices, please contact Alex the data protection officer  in the following ways:

Full name : Alexandra Lawrence Navigate Neurodiversity Occupational Therapy
Email address: NavigateNeurodiversityOT@gmail.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 In this privacy policy, unless the context requires a different interpretation: a. the singular includes the plural and vice versa. b. references to sub-clauses, clauses, schedules, or appendices are to sub-clauses, clauses, schedules, or appendices of this privacy policy. c. a reference to a person includes firms, companies, government entities, trusts and partnerships. d. “including” is understood to mean “including without limitation”. e. reference to any statutory provision includes any modification or amendment of it. f. the headings and sub-headings do not form part of this privacy policy. 

 scope of this privacy policy:

4. This privacy policy applies only to the actions of alexandra lawrence and Users with respect to this Product/Service/Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links it may provide to social media websites. 5. For purposes of UK GDPR, alexandra lawrence is the “data controller”. This means that alexandra lawrencedetermines the purposes for which and the way your Data is processed. 

Data collected 6. I may collect the following Data, which includes personal Data, from you: a. Identity information (e.g. full name) b. Date of birth c. Contact information (e.g. telephone number, email/postal address) d. Account details (e.g. username/password) e. Case/session notes f. Health data g. GP details h. Technical data, such as IP address and browser details i. Any relevant categories of personal data. 7. in each case, in accordance with this privacy policy. 

How I collect Data

8. I collect Data in the following ways:

a. data is given to me by you. and

b. data is collected automatically.

Data that is given to me by you

9. alexandra lawrence will collect your Data in several ways, for example: a. By taking notes during an appointment b. When you contact me by telephone or email c. When you contact me through my social media channels d. When you pay for a product or service through my payment gateway e. When you use the Website

10. in each case, in accordance with this privacy policy. 

11. To the extent that you access the Website, I will collect your Data automatically, for example:

a. I automatically collect some information about your visit to the website. This information helps me to make improvements to the website content and navigation and includes your IP address, date, times and frequency in which you access the website and the way you use and interact with the content.

b. I will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how I use them on the Website, see the section below, headed “Cookies”. 

My use of Data

12. Any or all of the above Data may be required by me from time to time in order to provide you with the best possible

service and experience when using my Product/Service/Website. Specifically, Data may be used by me for the following reasons:

a. To respond to your enquiries.

b. To correspond with clients regarding their use of my Product/Service/Website.

c. To provide access to my Product/Service/Website.

d. To process your payment.

e. To provide you with secure access to your account.

f. To improve my Product/Service/Website.

g. To send you my newsletters.

13. in each case, in accordance with this privacy policy.

 

14. I may use your Data for the above purposes if I deem it necessary to do so for my legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

 

15. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with me (for example, you contact me to ask me for more details about a particular product/service, and I am marketing similar products/services). Under “soft opt-in” consent, I will take your consent as given unless you opt-out.

b. for other types of e-marketing, I are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide. c. if you are not satisfied with my approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below. 

16. When you register with me and set up an account to receive my Product/Service/Website, the legal basis for this processing is the performance of a contract between you and me and/or taking steps, at your request, to enter into such a contract

Who I share Data with

17. I may share your Data with the following groups of people for the following reasons:

GP, safeguarding agencies: Your GP or safeguarding agency may be contacted in the event of any concerns for your safety or the safety of others.

18. in each case, in accordance with this privacy policy

19. I will use technical and organisational measures to safeguard your data for example:

a. access to your account is controlled by a password and username that is unique to you

b. I store your data on secure clinic management software

20. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let me know immediately by contacting me via this e-mail address: navigateneurodiversityot@gmail.com

 

21. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. 

Data retention

22. Unless a longer retention period is required or permitted by law, professional practice or insurance, I will only hold your Data on my systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

23. Even if I delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

24. You have the following rights in relation to your Data:

a. Right to access– the right to request (i) copies of the information I hold about you at any time, or (ii)

that I modify, update or delete such information. If I provide you with access to the

information I hold about you, I will not charge you for this, unless your request is “manifestly

unfounded or excessive.” Where I are legally permitted to do so, I may refuse your request.

If I refuse your request, I will tell you the reasons why.

b. Right to correct– the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase– the right to request that I delete or remove your Data from my systems.

d. Right to restrict my use of your Data– the right to “block” me from using your Data or limit the way

in which I can use it.

e. Right to data portability– the right to request that I move, copy or transfer your Data.

f. Right to object– the right to object to my use of your Data including where I use it for my legitimate

interests.

25. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is my legal basis for processing your Data), please contact me via this e-mail address: navigateneurodiversityot@gmail.com

 

26. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

 

27. It is important that the Data I hold about you is accurate and current. Please keep me informed if your Data changes during the period for which I hold it.

Links to other websites:

28. My Website may, from time to time, provide links to other websites. I have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. 

Cookies:

32. This Website may place and access certain Cookies on your computer. alexandra lawrence uses Cookies to improve your experience of using the Website. alexandra lawrence has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and always respected.

 

33. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

 

34. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling alexandra Lawrence to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended. 

35. This Website may place the following Cookies:

Strictly necessary cookies: These are cookies that are required for the operation of my website. They

include, for example, cookies that enable you to log into secure areas

of my website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies: They allow me to recognise and count the number of visitors and to see how visitors move around my website when they are using it. This helps me to

improve the way my website works, for example, by ensuring that users are

finding what they are looking for easily.

Third-Party Cookies

Some third-party services and plugins used on our Website may also set cookies on your device. These third parties have their own privacy policies and cookie practices, which are not covered by our Cookie Privacy Policy. We encourage you to review their policies before using their services.

36. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept

Cookies, but this can be changed. For further details, please consult the help menu in your internet browser.

37. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

38. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

39. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

40. You may not transfer any of your rights under this privacy policy to any other person. I may transfer my rights under this privacy policy where I reasonably believe your rights will not be affected.

41. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

42. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

43. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

44. Alexandra Lawrence reserves the right to change this privacy policy as I may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website, and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations. 


Personal data, often known as personal information, refers to any information about an individual that may be used to identify that person. It excludes material from which the identity has been erased (anonymous data).

We may collect, use, retain, and transmit many types of personal data about you, which we have classified as follows: First name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, the nature of your connection with a client, lifestyle, and hobbies are all examples of Identity Data.


Contact Data consists of the billing address, home address, email address, and phone numbers.
Job title, career history, credentials, training records, social media IDs, and employment history are examples of professional data.
Financial information comprises bank account and payment card information.

Transaction Data comprises information regarding payments made to and received from you, as well as information about the services you have purchased from us.
Technical Data about the devices you use to access our website comprises internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technologies.
Your hobbies, preferences, feedback, and survey replies are all part of your profile data.
Usage Data is information about how you interact with our website and services.
Marketing and Communications Data comprises your communication choices as well as your preferences for getting marketing from us. It will also contain your reaction to our interactive marketing as well as your participation in our marketing and communications.

We also collect, utilise, and distribute Aggregated statistics for any purpose, such as statistical or demographic statistics. Aggregated Data may be produced from your personal data, but it is not deemed personal data under law because it does not expose your identify directly or indirectly. For example, we may aggregate your Usage Data to determine the percentage of people that utilise a certain website feature. However, if we combine or connect Aggregated Data with your personal data in such a way that it may be used to directly or indirectly identify you, we recognise the combined data as personal data and handle it in line with this privacy policy.

Special categories of the more sensitive personal information about you include race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and information necessary for clinical purposes. Includes details such as health information including photos and video taken for clinical purposes, and genetic and biometric data.

At our organization, we employ various methods to gather data from and about you. These methods include:

  1. Direct Interactions: You have the option to provide us with your personal data, including sensitive categories such as Identity, Contact, and Financial Data, through different means, such as filling in forms, corresponding with us via post, phone, email, or meeting with us during clinical assessments or treatments. This includes instances where you:

    • Inquire about our services

    • Enter into a contract to purchase our services

    • Interact with the therapist

    • Are referred to us by someone else

    • Subscribe to our newsletters and publications

    • Request marketing material

    • Offer feedback or contact us

    • Share your contact details, such as a business card, at events we attend

  2. Automated Technologies or Interactions: When you engage with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns. This information is gathered through the use of cookies, server logs, and similar technologies. For further details, please review our cookie policy.

  3. Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, as detailed below:

    • Clients who provide your personal data due to your connection to their case or needs

    • Referrers, such as case managers, solicitors, employers, social workers, local authorities, and charities, who refer your case to us

    • Health professionals who are collaborating with us to provide our services or who have instructed us to get in touch with you or deliver our services to you

    • Other professionals, relatives, third parties, and agencies who are involved in or instructed on your case, including social workers, or family members

    • Third-party market research and data analysis from online and offline sources

    • Limited sources and third parties, to the extent they provide us with your details in accordance with regulatory requirements

    • Technical Data from analytics providers such as Google, which may be based outside the EU

    • Identity and Contact Data from publicly available sources like Companies House and the Electoral Register, based inside the EU.

We ensure that the usage of your personal data is done in compliance with the law and respects your rights and privacy. Below are the primary circumstances under which we employ your personal data:

  1. Performance of Contracts: We use your personal data when it is necessary to fulfill the contract we are entering into or have already entered into with you.

  2. Legitimate Interests: In certain cases, we may utilize your personal data based on our legitimate interests or those of a third party, provided that your fundamental rights and interests do not override these interests.

  3. Protecting Vital Interests: Your personal data may be used when it is essential to safeguard your vital interests or the vital interests of another individual.

  4. Legal Claims: We may process your personal data to assist us in establishing, exercising, or defending legal claims.

  5. Compliance with Legal Obligations: Your personal data may be utilized to comply with legal obligations that apply to us.

  6. Sensitive Data for Health and Social Care: In situations related to health and social care, we may process special categories of sensitive data as required and permitted by applicable regulations.

You retain the right to revoke your consent for marketing purposes at any time by reaching out to us. To do so, simply send an email to:NavigateNeurodiversityOT@gmail.com

Purposes for using your personal data:

Activity: To register you as a new client

Type of data: Identify, contact 

Lawful basis for processing: performance of a contract with you 

Activity:

(a) Managing payments, fees, and charges (b) Collecting and recovering outstanding debts (c) Responding to your inquiries, contacting you, communicating with you, or arranging visits (d) Evaluating your needs and objectives and ensuring they are met (e) Creating service quotes for delivery (f) Coordinating with referrers, professionals, and case workers (g) Providing instructions to our therapists (h) Notifying you about any changes to our terms or privacy policy (i) Inviting you to provide reviews or participate in surveys (j) Investigating and addressing complaints

Type of data: a) Special Categories of data
(b)Identity
(c) Contact
(d) Financial
(e) Transaction
(f) Marketing and Communications

Lawful basis for processing: (a) Provision of health and social care, pertaining to special categories of data (b) Performance of a contract with you (c) Necessary for our legitimate interests (d) In exceptional circumstances, we may use your personal data to help establish, exercise, or defend legal claims. (e) Compliance with a legal obligation (f) Necessary to protect your vital interests or the vital interests of another individual

Activity:

(For the management and safeguarding of our business and website (including resolving issues, conducting data analysis, testing, system maintenance, providing support, generating reports, and hosting data).

type of data:(a) Identity
(b) Contact
(c) Technical

(Lawful basis for processing: a) Essential for our legitimate interests, including but not limited to running our business, providing administration and IT services, ensuring network security, preventing fraud, and facilitating business reorganization or group restructuring activities.

(b) Mandatory to fulfill our legal obligations.

(c) In rare situations, we may use your personal data to assist us in establishing, exercising, or defending legal claims

activity: We employ data analytics to enhance our website, products/services, marketing strategies, customer relationships, and overall user experiences.

types of data: (a) Technical
(b) Usage

Lawful basis for processing: Essential for pursuing our legitimate interests, which include defining customer segments for our products and services, maintaining an updated and relevant website, fostering business growth, and shaping our marketing strategy.

Our service is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

We may contact you to respond to any message you send via the website, to troubleshoot problems, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 8 years after they cease being customers for tax and insurance purposes.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

Contact Us

If you have any questions or concerns about our Cookie Privacy Policy or our use of cookies, please contact us at NavigateNeurodiversityot@gmail.com

TERMS AND CONDITIONS for private clients: 

Introduction:
Welcome to Navigate Neurodiversity Occupational Therapy. By using my services, you agree to adhere to the following terms and conditions. Please read this agreement carefully. The terms and conditions for Occupational Therapy are designed to ensure that all clients receive the highest quality of service. I strive to provide safe, ethical, and effective occupational therapy to all of my clients. I reserve the right to refuse service to any client who fails to comply with the terms and conditions. All clients must review and accept our terms and conditions before beginning therapy. I reserve the right to modify these terms and conditions at any time without prior notice.

Definitions:

"The therapist" refers to Alexandra Lawrence, Occupational Therapist.
"The client" refers to you, the service user.

Service Acceptance:
The therapist reserves the right to refuse service to any client for any reason.

Eligibility Criteria:
My services are not suitable for clients who have attempted suicide within the last 28 days. Additionally, you must be based in the UK, EU, or Australia and aged 18 or over. 

C-SSRS Screening Tool:
All prospective clients are required to complete the Columbia-Suicide Severity Rating Scale (C-SSRS) screening tool before proceeding with my services. 

Disclosure of Suicide Attempts:
If you disclose a recent suicide attempt or plans for self-harm during the C-SSRS screening or ay any time during our therapeutic relationship, I am legally and ethically bound to act in your best interest. In such cases, I may be required to contact relevant professionals or authorities to ensure your safety and provide appropriate assistance.

Privacy and Confidentiality:
I value your privacy and confidentiality. Any information you provide during the screening, online forms, messages, emails or therapy sessions will be handled in accordance with GDPR.  Please note that confidentiality may be limited in cases involving harm to yourself or others, as required by law and ethical standards.

Alternate Resources:
If you are experiencing a crisis or recent suicide attempt, I encourage you to seek immediate help from emergency services or crisis intervention professionals. My services may not be appropriate during such times.

Services Description:
My services are for educational, informational, and therapeutic purposes only and do not substitute for medical advice.

Liability:
The therapist is not liable for any damages or losses resulting from using the services.

Payment:
Payment for services is due at least 24 hours before the appointment time. For more information about payment and fees see your consent form.

International Clients:
Clients outside the UK should consider potential currency exchange and bank transfer fees when making payments to a UK account. It's important that you take the necessary steps to ensure that the therapist receives the complete payment e.g. £50 GBP. Any fees incurred when making a payment to the therapist are the client's responsibility.

Modification and Discontinuation:
The therapist reserves the right to modify or discontinue services without notice.

Terms and Conditions Updates:
The therapist reserves the right to change these terms and conditions at any time.

Acceptance of Terms:
By using my services, you agree to be bound by the most recent version of the terms and conditions.

Session Format:
All sessions are conducted via video conferencing and/or messages.

Contact Information:
Clients must provide valid contact information and promptly inform the therapist of any updates.

Client Responsibility:
Clients are responsible for their own physical and mental well-being.

Session Termination:
The therapist may terminate a session at any time for any reason.

Professional Boundaries:
The client understands that the therapeutic relationship is for the purpose of therapy only and should not extend to personal relationships or social interactions outside of the therapy sessions, other than emails or messages related to session content, such as questions. 

Data Protection:
Your data will be securely processed and stored for therapy purposes. You can request access, correction, or deletion of your data. More information is available on the navigate neurodiversity OT website.

Why I Collect and Process Your Data

Consent – I always ask for your consent to process your data in order to provide our specialist therapeutic services to you.

How and What Information is Collected About You
I may collect the following information by email, telephone call, by post, questionnaires / forms, message, email or in person:

Name
Date of Birth
Contact details (phone, email, address)
Medical history and lifestyle information, including reports and letters from healthcare professionals and/or the Local Authority (e.g. Education Plans, Healthcare Plans)
workplace details
emergency contact details
Photographs / Videos

What I Do with the Information I Gather and What it is Used For:
Professional record keeping of client information;
Recording the initial assessment;
Provision of occupational therapy services;
Sharing your information with relevant parties when necessary.

Your Rights
If you have given your consent to us processing your data, you have a right to withdraw your consent to any further processing.
You have the right to request your data be transferred to another organisation.
If you wish to withdraw consent or request a transfer, please navigateneurodiversityot@gmail.com

Please be aware that by signing and returning this form, you are allowing the therapist to keep and process your data securely. This information is solely kept so that the therapist can provide occupational therapy services to you (the client) and so that we can communicate more easily. As part of your individualised therapy,  the therapist will also maintain notes on our interactions and summaries of each session. Upon written or verbal request, copies of this may be given to you within one month.

Complete records will be kept for eight years after the last contact with the client, after which they will be disposed of in a manner that maintains confidentiality.

The therapist holds the personal data when the client has given clear consent for the therapist to process the client’s personal data for a specific purpose, to provide you with occupational therapy services.

Email Communication:
Emails, their attachments and their content are sent and received at your own risk.  Two-factor authentication is used by the therapist to secure the emails, however, the security of sending personal data via email is never guaranteed. Where personal or confidential information is sent to you the client by the therapist, the therapist may use secure email settings which will mean a passcode is sent to you in a separate email, which can be used to access the files, the email may also self-destruct after a set period. 

I consent to be contacted via the email address I provided, this may include the sending of personal information, invoices and the resources created and acknowledge that much like other websites security cannot be guaranteed. I understand that I am free to opt- out now or anytime by informing the therapist verbally or in writing.

All personal data will be collected via you filling out forms, emails, messages, questionnaires or verbally during the therapy sessions; these will be recorded as notes.

Confidentiality:
Occupational therapists regularly present their work in clinical supervision. The aim of this is to monitor and improve the clinical work undertaken. All supervision is done on a confidential basis and only using the client’s first name.

There are mandatory exceptions for the privacy and personal data protection legislation that give the Therapist the right or duty to disclose my (the client's) confidential information in accordance with safeguarding procedures, and they include but are not limited to situations such as;

Concerns about a risk of harm to yourself (the client) or others
When sharing information is necessary to facilitate client care across multiple providers
Requests from law enforcement and government agencies
The client can request access to, or correction of, or deletion of, their data via email.
The client can complain to the ICO using this phone number: 0303 123 1113.

The client will be asked to update their personal information every three months, or as and when this information changes- please inform the therapist if your personal data changes, such as a change of address. 

All data (other than that on Canva) is kept securely within a two-factor verified cloud drive or clinic management software on a password-protected laptop only accessed by the therapist.

Right to Withdraw:
Both you (the client) and me (the therapist) can suspend or stop services at any time if further intervention is not in your (the service user's) or my best interests (therapist).
You have the right to withdraw consent for therapy and/or data storage at any time. If you withdraw consent for data storage, then all personal data will be destroyed, and all future appointments will be cancelled.

Security
I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place secure electronic systems to safeguard and secure the information we collect.


Video Calls:
Appointments are conducted via video call, email, or messaging. Online communication carries inherent risks, and clients are responsible for their choice of communication method. The therapist has taken precautions to ensure that email correspondence is two-factor authenticated and password-protected.If clients opt to utilise: instant messaging via Google Meet, email or video call for communication purposes, they do so entirely at their own discretion and assume full responsibility for any risks associated with such usage. We cannot guarantee the security or confidentiality of information transmitted through these platforms and advise clients to exercise caution when sharing sensitive or confidential data. Any consequences arising from the use of these platforms will be the sole responsibility of the clients. By using this communication method, clients agree to these terms and acknowledge that the therapist shall not be held liable for any potential risks or breaches that may occur during such interactions.

It is impossible to ensure the security of information sent via third-party service providers like Facebook and Instagram. Due to this, please do not provide any identifying, personal, or private information by social media or instant chat but rather solely via email.

Technical Issues:
Sometimes technical problems may be encountered, such as poor internet connection; if this cannot be solved during the appointment, a new appointment will be arranged.

Cancellation Policy:
Please notify the therapist more than 24 hours in advance to reschedule. Missed appointments or cancellations within 24 hours will incur an admin fee (your session cost in full). If the client cancels their appointment more than 24 hours before the starting time but does not wish to reschedule, this will incur an admin fee (your session cost in full). 

Please note that if you arrive 15 minutes or later for your appointment without prior notice to the therapist, your appointment may be cancelled.

I will endeavour to give you as much advance notice as possible in terms of holidays or of any need to cancel a future appointment.

Payment Default:
Failure to pay for sessions within one month may result in debt collection services. Clients are responsible for associated costs.

By proceeding with our services, you acknowledge that you have read and understood these terms and conditions. If you have any questions or concerns, please contact the therapist for clarification. Thank you for choosing Navigate Neurodiversity Occupational Therapy.

Terms and conditions for employers finding services for an employee:

Introduction:
Welcome to Navigate Neurodiversity Occupational Therapy. By using my services, you agree to adhere to the following terms and conditions. Please read this agreement carefully. The terms and conditions for Occupational Therapy are designed to ensure that all clients receive the highest quality of service. I strive to provide safe, ethical, and effective occupational therapy to all of my clients. I reserve the right to refuse service to any client who fails to comply with the terms and conditions. All clients must review and accept these terms and conditions before beginning therapy. I reserve the right to modify these terms and conditions at any time without prior notice.

Definitions:

"The therapist" refers to Alexandra Lawrence, Occupational Therapist.
"The client" refers to your employee, the service user.
"the company" refers to you, the funding party.

Service Acceptance:
The therapist reserves the right to refuse service to any client for any reason.

Eligibility Criteria:
The therapist's services are not suitable for clients who have attempted suicide within the last 28 days. Additionally, you must be based in the UK, EU, or Australia and aged 18 or over.

C-SSRS Screening Tool:
All prospective clients are required to complete the Columbia-Suicide Severity Rating Scale (C-SSRS) screening tool before proceeding with the therapist's services.

Disclosure of Suicide Attempts:
If the client discloses a recent suicide attempt, plans for self-harm, or anything which causes concern for the safety of themselves or others, during the C-SSRS screening or at any time during our therapeutic relationship, I am legally and ethically bound to act in their best interest. In such cases, I may be required to contact relevant professionals or authorities for their safety.

Privacy and Confidentiality:
Any information the client provides during the screening, online forms, messages, emails or therapy sessions will be handled in accordance with GDPR. Please note that confidentiality may be limited in cases involving harm to the client or others, as required by law and ethical standards. The client will be informed of all conversations with the company about their session provision.


Alternate Resources:
If the client is experiencing a crisis or recent suicide attempt, I encourage them to seek immediate help from emergency services or crisis intervention professionals. My services may not be appropriate during such times.

Services Description:
My services are for educational, informational, and therapeutic purposes only and are not a substitute for medical advice.

Liability:
The therapist is not liable for any damages or losses resulting from using the services.

Payment:
Payment for services is due at least 24 hours before the appointment time. For more information about payment and fees see the consent form. Refunds are not given.

International Clients:
Clients outside the UK should consider potential currency exchange and bank transfer fees when making payments to a UK account. It's important that you take the necessary steps to ensure that the therapist receives the complete payment e.g. £50 GBP. Any fees incurred when making a payment to the therapist are the client's responsibility.

Modification and Discontinuation:
The therapist reserves the right to modify or discontinue services without notice.

Terms and Conditions Updates:
The therapist reserves the right to change these terms and conditions at any time.

Acceptance of Terms:
By using/funding my services, you agree to be bound by the most recent version of the terms and conditions.

Session Format:
All sessions are conducted via video conferencing and/or messages and emails.

Contact Information:
You and the client must provide valid contact information and promptly inform the therapist of any updates.

Client Responsibility:
Clients are responsible for their own physical and mental well-being.

Session Termination:
The therapist may terminate a session at any time for any reason.

Professional Boundaries:
The client understands that the therapeutic relationship is for the purpose of therapy only and should not extend to personal relationships or social interactions outside of the therapy sessions, other than emails or messages related to session content, such as questions.

Data Protection:
You and the client's data will be securely processed and stored for therapy purposes. You can request access, correction, or deletion of your data. More information is available on the navigate neurodiversity OT website www.navigateneurodiversityot.com.

Why I Collect and Process You and the clients Data:

Consent- I always ask for your consent to process your data in order to provide my therapeutic services to you.

How and What Information is Collected About You and The Client:
I may collect information which includes but is not limited to:

Name
Date of Birth
Contact details (phone, email, address)
Medical history and lifestyle information, including reports and letters from healthcare professionals and/or the Local Authority (e.g. Education Plans, Healthcare Plans)
workplace details
GP details
emergency contact details
Photographs / Videos

This information may be collected by email, telephone call, video call, by post, questionnaires/forms, message, email or in person.

What I Do with the Information I Gather and What it is Used For:
Professional record keeping of client information;
Recording the initial assessment;
Provision of occupational therapy services and consulting;
Sharing your information with relevant parties when necessary.

Your Rights:
If you have given your consent to the therapist processing your data, you have a right to withdraw your consent to any further processing.
You have the right to request your data be transferred to another organisation.
If you wish to withdraw consent or request a transfer, please email navigateneurodiversityot@gmail.com

Please be aware that by signing this form, you are allowing the therapist to keep and process your data securely. This information is solely kept so that the therapist can provide occupational therapy services to you and the client and so that we can communicate more easily. As part of individualised therapy, the therapist will also maintain notes on interactions and summaries of each session. Upon written or verbal request, copies of this may be given to the client within one month.

Complete records will be kept for eight years after the last contact with the client, after which they will be disposed of in a manner that maintains confidentiality.

The therapist holds the personal data when you and the client has given clear consent for the therapist to process you and the client’s personal data for a specific purpose, to provide occupational therapy services.

Email Communication:
Emails, their attachments and their content are sent and received at your own risk. Two-factor authentication is used by the therapist to secure the emails, however, the security of sending personal data via email is never guaranteed. Where personal or confidential information is sent to you or the client by the therapist, the therapist may use secure email settings which will mean a passcode is sent to you in a separate email, which can be used to access the files, the email may also self-destruct after a set period. You can request the use of secure email settings for any email at any time.

I consent to be contacted via the email address I provided, this may include the sending of personal information, invoices and the resources created and acknowledge that much like other websites security cannot be guaranteed. I understand that I am free to opt- out now or anytime by informing the therapist verbally or in writing.

Confidentiality:
Occupational therapists regularly present their work in clinical supervision. The aim of this is to monitor and improve the clinical work undertaken. All supervision is done on a confidential basis and only using the client’s first name.

There are mandatory exceptions for the privacy and personal data protection legislation that give the Therapist the right or duty to disclose my or the client's confidential information in accordance with safeguarding procedures, and they include but are not limited to situations such as;

Concerns about a risk of harm to yourself (the client) or others
When sharing information is necessary to facilitate client care across multiple providers
Requests from law enforcement and government agencies
You or the client can request access to, or correction of, or deletion of, their data via email.
You or the client can complain to the ICO using this phone number: 0303 123 1113.

Yourself and the client will be asked to update their personal information every three months, or as and when this information changes- please inform the therapist if your personal data changes, such as a change of address.

All data (other than that inputted on 'Canva') is kept securely within a two-factor verified cloud drive or clinic management software on a password-protected laptop only accessed by the therapist.

Right to Withdraw:
Both you, the client, and the therapist can suspend or stop services at any time if further intervention is not in your, the client's or my best interests (therapist).
You have the right to withdraw consent for therapy and/or data storage at any time. If you withdraw consent for data storage, then all personal data will be destroyed, and all future appointments will be cancelled.

Online appointments:
Appointments are conducted via video call, email, or messaging. Online communication carries inherent risks, and clients are responsible for their choice of communication method. The therapist has taken precautions to ensure that email is two-factor authenticated and password-protected. If the company or the client opt to utilise: instant messaging via Google Meet, email or video call for communication purposes, they do so entirely at their own discretion and assume full responsibility for any risks associated with such usage. We cannot guarantee the security or confidentiality of information transmitted through these platforms and advise clients to exercise caution when sharing sensitive or confidential data. Any consequences arising from the use of these platforms will be the sole responsibility of the client or company. By using this communication method, clients agree to these terms and acknowledge that the therapist shall not be held liable for any potential risks or breaches that may occur during such interactions.

It is impossible to ensure the security of information sent via third-party service providers like Facebook and Instagram. Due to this, please do not provide any identifying, personal, or private information by social media or instant chat but rather solely via email.

Technical Issues:
Sometimes technical problems may be encountered, such as poor internet connection; if this cannot be solved during the appointment, a new appointment will be arranged, if this is at the fault of the therapist's software or internet the client will not be charged for the terminated session.

Cancellation Policy:
The cancellation policy requires a 48-hour notice for appointment changes or cancellations. If the company or the client provide notice more than 48 hours in advance, there will be no charge for the missed session. However, if the company or the client cancel within 48 hours of the appointment or fail to attend, the company will be responsible for the appointment fee since you have reserved the therapist's time for your session. If the company or the client cancels their appointment more than 48 hours before the starting time but does not wish to reschedule, this will incur an admin fee to process the termination of sessions (your session cost in full).

In the event of a genuine emergency preventing the company or the client's attendance and timely notification, the therapist may evaluate the possibility of exempting or reducing the cancellation fee, this is at the discretion of the therapist.

Please note that if the company or the client arrive 15 minutes or later for th appointment without prior notice to the therapist, your appointment may be cancelled.

The therapist retains the option to cancel an appointment on short notice such as due to illness, which is an infrequent occurrence, and the therapist will make every effort to provide you with ample notice. Your appointment will be rescheduled for the next available slot.

Furthermore, the therapist maintains the option to decline service to any individual, without exception, and at any point in time. If the company or the client is under the influence of alcohol, drugs, or displays abusive or aggressive behaviour before or during a session, the therapist retains the right to immediately terminate that session, and the session fee will still be applicable.

The therapist will endeavour to give the company or the client as much advance notice as possible in terms of holidays or of any need to cancel a future appointment.

Sessions are non-refundable, but if the company or the client provide more than 48 hours notice for a cancellation and the company has already pre-paid for the session, you have the option to carry the payment forward to your next appointment.

Failure to pay for sessions within one month may result in debt collection services. The company will be responsible for associated costs.

By proceeding with the therapist's services, you acknowledge that you have read and understood these terms and conditions. If you have any questions or concerns, please contact the therapist for clarification. Thank you for choosing Navigate Neurodiversity Occupational Therapy

Safeguarding Policy:

1. Introduction:

As an independent occupational therapist, Alexandra Lawrence is committed to ensuring the safety and well-being of all clients. This safeguarding policy outlines the procedures and guidelines that will be followed to identify and respond to concerns of abuse, neglect, or harm.

2. Definition of Safeguarding:

Safeguarding is the process of protecting individuals from abuse, neglect, and harm, and enabling them to live free from these risks.

3. Principles:

  • All clients have the right to be treated with dignity, respect, and kindness.

  • Any form of abuse or harm is unacceptable and will not be tolerated.

  • Clients' well-being is a priority, and steps will be taken to prevent and respond to potential risks.

4. Responsibilities:

  • Occupational Therapist: Alexandra is responsible for creating a safe environment, recognising signs of abuse, and taking appropriate action.

  • Clients: Clients are encouraged to report any concerns or incidents directly to the occupational therapist.

5. Recognizing Signs of Abuse in vulnerable adults aged 18 and over:

  • Physical abuse: Unexplained injuries, bruising, or marks.

  • Emotional abuse: Changes in behaviour, withdrawal, or fearfulness.

  • Neglect: Unattended medical needs, poor hygiene, or malnutrition.

  • Financial abuse: Unexplained withdrawals, missing valuables, or changes in financial arrangements.

6. Reporting Procedures:

  • Any concerns or suspicions of abuse must be reported to the relevant authorities (e.g., local social services). As Alex works with clients across the country she will endeavour to report this to the client's local authority

  • where possible alex will gain permission to share this information with the relevant authorities unless Alex believes the person is at immediate danger or risk or a crime has been committed. 

  • Alex is a member or the ICO.

  • If a client is in immediate danger, emergency services should be contacted.

7. Confidentiality:

  • Information about abuse or harm will be treated with the utmost confidentiality, and only shared with relevant authorities as necessary.

8. Training and Awareness:

  • Alexandra will undertake safeguarding training regularly on recognising signs of abuse and the appropriate reporting procedures.

9. Review and Update:

  • This policy will be reviewed annually and updated as necessary to reflect changes in legislation or practice. Last reviewed January 2024.

10. Contact Information:

Alexandra Lawrence. NavigateNeurodiversityot@gmail.com

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